Payment Method:
At Fumot Online Store, we strive to make your shopping experience as convenient as possible. Currently, we offer 7 primary payment methods for your purchases:
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Visa: We accept Visa cards for secure and hassle-free transactions.
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Master: We support Master payments, giving you more flexibility in your payment choices.
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Discover: We support Discover payments.
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American Express: We support AE payments.
- Maestro: We support Maestro payments.
- Diners Club: We also support Diners Club payments.
If your payment is declined, please visit our website again using Chrome in incognito mode. And place an order using a new email address. It is said that this method may be useful. But we cannot guarantee that. (Be sure to use a new email address. The old email address that has been rejected for payment cannot be used again)
7. If your order amount exceeds 150€, but you cannot complete the payment. Please contact us and we can provide you with a bank account for bank transfer.
We apologize for any inconvenience, but at the moment, we do not support other payment methods. Rest assured that we are continually working to enhance your shopping experience and may add more payment options in the future.
Why is the order payment amount different from the actual credit card deduction amount?
Because the acquiring company uses the Hong Kong payment gateway, your credit card company may charge you a cross-border transaction fee. We recommend that you use a credit card that does not require a cross-border transaction fee to pay for your order.
Shipping Policy:
At Fumot Online Store, we offer free shipping for all orders. We understand the importance of timely delivery. Our shipping process is divided into two key segments:
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Processing Time: Our dedicated team will process orders within 1 to 3 business days. During this time, we carefully prepare your order for shipment.
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Delivery Time: After processing, your order will be dispatched for delivery. Please allow approximately 10 to 20 business days for your package to reach you. Please note that we do not ship orders during weekends.
Due to logistical constraints, we're currently only able to serve specific regions such as Most of Europe, Israel, Japan, and more. Please see the Shipping Policy Page for available countries and regions
Vapes are regulated commodities in most areas, and the logistics generally take a long time. We managed to deliver a package to a customer in the UK in just 8 days, whereas it took 35 days to deliver a package to a remote island. Hope you understand. We appreciate your patience during this time, as we work diligently to ensure your order arrives safely and on time.
We are committed to resolving any issues promptly and ensuring you have a positive shopping experience with us. Feel free to reach out to our customer support team if you have any concerns or questions.
