Shipping Policy

Our aim is to provide you with the best shipping choices, regardless of your location. We ship to numerous customers worldwide on a daily basis and are committed to delivering top-notch services.

Due to logistical constraints, we're currently only able to serve specific regions such as Most of Europe, United States, Japan, and more. The following countries and regions are available for delivery.

We apologize to customers in other areas as we cannot offer retail services there. However, if you have wholesale requirements, please reach out to us.

The order delivery time consists of two segments:
Processing time: 1 to 3 working days.
Delivery time: 10 to 20 working days.
(Note: We don't ship orders on weekends.)
(Note: If PostNL ships your package, the tracking information will not be updated before the flight is ready. This may take 3-10 days. If DHL or DPD ships your package, the tracking information will not be updated until the package arrives in Europe and has completely cleared customs. This may take 7-15 days.)
(Note: We recommend waiting 10 days after receiving the shipping notification email before following up on the tracking information.)

The order will be processed within 1 to 3 days, and the package transportation will take approximately 10 to 20 working days. Vapes are regulated commodities in most areas, and the logistics generally take a long time. If you have not received the package within 25 days, please contact us in time. Hope you understand.

Starting from the second day of order processing, you usually receive a tracking number. This means that your package has been handed over to the logistics carrier. From then on, we will not be able to modify the package address, nor can we cancel the delivery or withdraw it.

Once the package is shipped, we'll send the tracking information to your email. You can monitor the shipping progress on this website using the tracking number:
https://www.17track.net/en
(It might take 1 to 2 days after shipping for updates to appear on the website).

You can cancel your order or modify the delivery address at any time before we send the package to the logistics carrier. However, we will not be able to cancel the order or modify the address once the product is shipped.

Please make sure to include your house number or apartment number when filling out the address. This is the primary reason for most delivery failures. Suppose the package cannot be delivered or the delivery fails due to an inaccurate address. In that case, we may be unable to provide a refund or only a partial refund. Hope you understand.

For parcels that have been delivered according to the tracking information, if you have not received them, please contact the local post office for inquiry. We cannot provide after-sales service for parcels that have been delivered or ensure that the parcels are not stolen. Hope you understand.

 Updated on Jun 20th, 2025